This company is the WORST finance company I've ever dealt with. In the beginning I asked for my due date to be 15th, as that was what my prior car was.
I was told I had to have 3 consecutive payments before due date can be changed (which hello how ***, do you WANT your money on time or not???). I've never had any other finance company have an issue doing it one time. But they tell me since I'm in KY I have 10 day grace period so as long as I pay by 16th no fees. Okay no problem.
Didn't even really bother changing the due date as I pay on 15th. More than 8 months no issues (was late 1 time as I forgot to go online and pay). Then in Dec start getting calls right before 15th saying I'm late and this is courtesy call yada yada. So I ask them to change my due date.
They tell me my payment will go up since I'm requesting more time . Any car finance I've had has always done through first change as a courtesy, and I've only been charged extra if I request to skip a payment or whatnot. Then I'm told that for every day I'm late I'm being charged some daily interest that I was not informed of. The very rude CSR says "you should have read your contract not my problem".
I ask him to escalate, he refuses saying I have no need to he can help me and he's not able to escalate without a valid reason. The rudest most unhelpful and least customer service I've ever seen from a company. Not to mention it was SEVERAL months in the beginning that I had issues because they couldn't keep anything straight with my insurance. Harassed both myself and my insurance company for almost 3 months.
Stay away from this place and if you get a CSR named Angel, just hang up and call back at another time. He will harass and mock you and be rude as ***.
Product or Service Mentioned: National Auto Lenders Auto Loan.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Billing practices.